How to view voucher pending changes

After verifying the initiated invoice, you may need to make certain changes for it to be processed for payment. This user guide will walk you through the possible modifications that may be required and provide step-by-step instructions on how to make these changes. 

Note: DO NOT CANCEL ANYTHING YOU DO NOT UNDERSTAND, Feel free to ask for clarification before cancelling vouchers 

Step 1:

Click on invoice.

Step 2: 

Click on the invoice with pending for changes status. 

Step 3:

Click on view vouchers to see voucher that needs some changes.

Step 4: 

Now there are different kind of changes to make, open the voucher with pending changes and do the changes.

Step 5:

Click on view changes to see the changes you are required to do.

• Case 1: Over dispensing, 
  For this case the verification officer suggests you the new dosage however, you can reject it when you have a valid reason. If you agree with the newly suggested quantity, add it in the new product, then click on save.

• Case 2: Therapeutic duplication, Disallowed product for patient, Wrong product, Expired prescription, Unclear prescription.... you are allowed to delete the prescription however you can also reject it when you have a valid reason.

• Case 3: Paper mismatch, 
  For this case, the verification officer shows the reason for example, wrong patient, and you are only allowed to cancel the voucher with mismatch.

Step 6: After adjusting every voucher changes, click on Completed adjustment, then confirm.

Step 7: 

Once all the changes are completed, click on Send for review.

Step 8: Click confirm.